Training & Helpdesk Management - "Helpdesk as a Service"

Helpdesk as a Service

Scope: Outsourced support for procurement/finance systems
Includes:

• Helpdesk ticket management
• Training content and knowledge base
• SOP maintenance and user engagement tracking

Estimated Hours: 40 (monthly retainer model)
Rate Applied: R850/hour

Outcome: Happier users, smoother operations, fewer escalations.