Training & Helpdesk Management - "Helpdesk as a Service"

Helpdesk as a Service

Scope: Outsourced support for procurement/finance systems
Includes:

• Helpdesk ticket management
• Training content and knowledge base
• SOP maintenance and user engagement tracking
• We build experts. By focusing on training System Super Users, we ensure your investment is self-sustaining long after my contract ends, saving you thousands in long-term support costs.

Estimated Hours: 40 (monthly retainer model)
Rate Applied: R650/hour

Outcome: Happier users, smoother operations, fewer escalations.